RETURN AND REFUND PROCESS
We provide 30-day returns for orders placed in the United States. Returned items must be in like-new condition and will be inspected by our professional mechanics for any damage, wear, or missing components to determine the proper refund amount. The shipping fee will not be refunded.
Our mechanics will determine the condition of the bike upon its return, so please make sure your bike is in like-new clean condition to avoid any re-stocking fees. You are responsible for shipment back to our inventory and any potential damages that may occur during shipment. We highly recommend that you properly package the bike for shipment and document it's condition with timestamped photos before shipment and purchase full insurance for the shipment.
If your bike is returned within 30 days but arrives to our inventory in a condition that is damaged, shows significant use, or is missing parts/components - we will apply a minimum 5% restocking fee based on the damage or wear assessment. You will then be offered a refund with the restocking fee applied. If you do not wish to accept the refund with restocking fee and would rather have the bike shipped back to you for the cost of shipping through UPS or a comparable courier, we can repack and ship out your bike for our normal shipping rate.
Please note that our 30-day return policy does not apply to custom frame orders. If your order is cancelled for any reason, you will receive a 50% refund.